The article, The Email Reign Is Over , begins with the following paragraph:
“Email has had a good run as king of communications, but its reign is over. In its place, a new generation of services is starting to take hold— Twitter, Facebook and countless others. And just as email did, this shift promises to profoundly rewrite the way we communicate—in ways we can only begin to imagine.”

How do you feel about the changes discussed in this article? What kind of impact do you think these changes will have in the business environment? More specifically, in the way firms conduct business with consumers in the United States?